KPI | Description | Threshold |
ASR (Answer Seizure Ratio) | % of successfully connected calls. | > 40% |
ACD (Average Call Duration) | Average length of connected calls. | > 2 min |
CPS (Calls per Second) | Call attempts per second. | < 3 CPS |
PDD (Post Dial Delay) | Delay before ringing starts. | < 6 sec |